Terms of service

Thank you for shopping with Lee Bros TCG! Please review our store policy carefully before placing an order. By placing an order through our website, you acknowledge and agree to the terms and conditions outlined below.

Ordering & Payment

Ordering

All orders placed through our website are subject to review and confirmation. Please carefully review your order before completing your purchase and make sure all product, billing, and shipping information is accurate.

Once an order has been submitted, we may review the order for accuracy, product availability, payment verification, and fraud prevention purposes.

Payment

Payment must be received in full before an order is processed and shipped.

We accept the following payment methods:

  • Credit/Debit Cards: American Express, Apple Pay, Discover, Google Pay, Master Card, PayPal, Shop Pay, Visa

Product Condition

Unless otherwise stated in the product listing, products are new and factory sealed.

Customers should carefully review the product description and photos before placing an order.

Please see our Cosmetic Packaging Disclaimer below for information regarding minor imperfections that may occur with sealed collectible products.

Shipping

General Shipping Information

  • Orders are processed and shipped within 2–5 business days after payment confirmation.
  • Orders are shipped via USPS with tracking information provided.
  • We currently ship to addresses within the United States only.
  • International shipping is not available through our website.
  • We do not ship to freight forwarding addresses.

Shipping Addresses

Orders are shipped to the shipping address provided at checkout.

For security and fraud-prevention purposes:

  • We are unable to change or redirect a shipping address after an order has been placed.
  • Customers are responsible for providing a complete and accurate shipping address.
  • Orders with different billing and shipping addresses may be subject to additional verification before shipment.

Please carefully review your shipping information before completing your purchase.

Address Verification & Fraud Prevention

To help protect our customers and our business from fraudulent transactions, we reserve the right to review and verify orders before shipment.

Additional verification may be requested for certain orders, including:

  • Confirmation of billing and shipping information
  • Confirmation of the customer's name and address
  • Additional information reasonably necessary to verify the transaction
  • Government-issued identification matching the name associated with the order, when reasonably necessary

If requested verification cannot be completed or an order cannot be reasonably verified, we reserve the right to cancel the order and issue a refund to the original payment method.

We may also cancel orders involving:

  • Freight forwarding addresses
  • Incomplete or unverifiable addresses
  • Multiple orders containing conflicting information
  • Suspected fraudulent activity
  • Other circumstances that present a significant payment or shipping risk

Shipping Delays, Lost & Stolen Packages

Once an order has been shipped, delivery is handled by the shipping carrier.

We are not responsible for delays caused by:

  • USPS or other carrier delays
  • Weather
  • Natural disasters
  • Holidays
  • Incorrect or incomplete addresses provided by the customer
  • Other circumstances outside of our control

Delivered Packages

If USPS tracking shows a package as delivered to the address provided at checkout, we are not responsible for packages that are subsequently lost or stolen.

If you cannot locate a package marked as delivered, we recommend checking with household members, neighbors, building management, and your local USPS office.

Lost or Damaged Shipments

If a package is lost or damaged while in transit, please contact us so we can review the situation and determine the appropriate next steps.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for packages that are delayed, returned, or lost because of an incorrect or incomplete address provided by the customer.

Any additional shipping costs resulting from an incorrect or incomplete address is the responsibility of the customer.

Cancellations & Refunds

Order Cancellations

Cancellation requests must be submitted before an order has shipped.

Once an order has shipped, it cannot be canceled.

Cancellation requests are not guaranteed and may not be possible once an order has entered the fulfillment or shipping process.

Cancellation Fee

Approved canceled orders are subject to a non-refundable 3% payment processing fee. Refunds will be issued to the original payment method, minus a 3% processing fee.

Refund Restrictions

We do not provide refunds for:

  • Carrier delays
  • Packages marked as delivered by USPS
  • Packages lost or stolen after being marked as delivered
  • Incorrect or incomplete shipping information provided by the customer
  • Customer preference or change of mind

This does not limit any rights or remedies that may apply under applicable law.

Order Pricing & Price Changes

Prices for collectible products may change over time based on availability, demand, supplier pricing, and market conditions.

  • The price shown at checkout is the price that applies to your order.
  • We do not provide price matching or price adjustments after an order has been placed.
  • If the price of an item decreases after your purchase, we do not issue a refund or credit for the difference.
  • Sales, promotions, coupons, and discount codes must be applied at the time of purchase.
  • Prices may be updated or changed at any time without advance notice.

Changes to an item's price after an order has been placed will not change the price of that existing order.

If an item is listed with an incorrect price due to a technical, typographical, or inventory error, we reserve the right to cancel the affected order and issue a refund to the original payment method.

Returns & Exchanges

All Sales Are Final

We do not accept returns or exchanges for:

  • Change of mind
  • Buyer's remorse
  • Ordering the wrong item
  • Minor cosmetic imperfections or shelf wear to product packaging

Please carefully review the product listing, description, photos, and order information before completing your purchase.

Please Note: Product photos are representative and may not depict the exact individual unit you receive. Minor variations in packaging or cosmetic condition may occur between units.

Exceptions may apply to incorrect, damaged, or missing items as described in the section below.

Incorrect, Damaged, or Missing Items

If you receive an incorrect item, an item that appears to have been damaged during shipping, or an order with a missing item, please contact us within 7 days of delivery.

Please contact us through our website and include:

  • Your order number
  • A description of the issue

We may request clear photographs of:

  • The item received
  • The shipping box
  • All packaging materials
  • The shipping label
  • Any visible damage

Failure to provide requested information or photographs may prevent us from properly investigating the claim and may result in the claim being denied.

Approved claims may be resolved, at our discretion, through:

  • Replacement
  • Store credit or coupon code
  • Refund to the original payment method

Lee Bros TCG reserves the right to determine the appropriate resolution based on the circumstances of each claim.

Cosmetic Packaging Disclaimer

Sealed products may have minor cosmetic imperfections to the packaging. Lee Bros TCG does not guarantee that sealed products will be in mint, collector-grade, or display-quality condition.

Packaging may be affected during manufacturing, transportation, distribution, or handling before it reaches us. Minor imperfections may include, but are not limited to:

  • Small tears, wrinkles, or imperfections in shrink wrap
  • Loose or uneven shrink wrap
  • Minor dents or indentations
  • Corner or edge wear
  • Light scratches or scuffs
  • Minor abrasions
  • Other minor cosmetic wear to the packaging

These types of cosmetic imperfections are not considered defects. They do not qualify for a return, refund, replacement, or exchange.

Damage or wear to the outer shipping box or packing materials does not, by itself, indicate that the product inside is damaged.

Manufacturer Defects

If a factory-sealed product contains missing components, damaged parts, mispacks, printing errors, or other manufacturing defects, the customer may need to contact the manufacturer directly for assistance, replacement parts, or a replacement product.

Lee Bros TCG does not provide refunds, exchanges, or replacements for defects originating from the manufacturer after a sealed product has been opened.

We may assist by providing manufacturer contact information or other available information when appropriate; however, we cannot guarantee or control the outcome of a manufacturer's claim.

Signature Confirmation

For security purposes, signature confirmation may be required for orders over $300.

We may also require signature confirmation for orders below this amount when deemed necessary based on the order value, shipping circumstances, or fraud-prevention measures.

If signature confirmation is required, the customer must be available to receive and sign for the package.

Inventory & Pricing Errors

We make every effort to maintain accurate inventory and pricing information. However, errors may occasionally occur.

If an item is incorrectly listed due to an inventory, pricing, technical, typographical, or inventory synchronization error, we reserve the right to cancel the affected order and issue a refund to the original payment method.

Customer Responsibility

Customers are responsible for:

  • Reviewing product descriptions and photos before purchasing
  • Confirming that the correct products and quantities are selected
  • Providing accurate billing and shipping information
  • Being available to receive packages when signature confirmation is required
  • Inspecting packages and products promptly after delivery
  • Contacting us within the applicable time period if there is an issue with an order

Policy Changes

We reserve the right to update or modify this store policy at any time.

The policy in effect at the time an order is placed will generally apply to that order.