Shipping policy

Thank you for shopping with Lee Bros TCG. Please review the following shipping information before placing your order.

Processing & Shipping

  • Orders are processed and shipped within 2–5 business days after payment confirmation.
  • Orders are shipped via USPS.
  • Tracking information will be provided once your order has shipped.
  • We currently ship to addresses within the United States only.
  • International shipping is not currently available through our website.
  • We do not ship to freight forwarding addresses.

Shipping Addresses

Orders are shipped to the shipping address provided at checkout.

Please carefully review your shipping information before completing your purchase.

For security and fraud-prevention purposes:

  • We are unable to change or redirect a shipping address after an order has been placed.
  • Customers are responsible for providing a complete and accurate shipping address.
  • Orders with different billing and shipping addresses may be subject to additional verification before shipment.

Address Verification & Order Review

To help protect against fraudulent transactions, certain orders may require additional verification before shipment.

We may request confirmation of:

  • Billing and shipping information
  • Customer name and address
  • Other information reasonably necessary to verify the transaction

We reserve the right to cancel and refund orders that cannot be reasonably verified or that present a significant payment or shipping risk.

Orders may also be canceled when they involve:

  • Freight forwarding addresses
  • Incomplete or unverifiable addresses
  • Multiple orders containing conflicting information
  • Suspected fraudulent activity
  • Other circumstances that present a significant payment or shipping risk

Shipping Delays

Once an order has been shipped, delivery is handled by the shipping carrier.

Lee Bros TCG is not responsible for delays caused by:

  • USPS or other carrier delays
  • Weather
  • Natural disasters
  • Holidays
  • Incorrect or incomplete addresses provided by the customer
  • Other circumstances outside of our control

Lost, Stolen, or Delivered Packages

If USPS tracking shows a package as delivered to the address provided at checkout, Lee Bros TCG is not responsible for packages that are subsequently lost or stolen.

If you cannot locate a package marked as delivered, we recommend checking with household members, neighbors, building management, and your local USPS office.

If a package is lost or damaged during transit, please contact us so we can review the situation and determine the appropriate next steps. 

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for packages that are delayed, returned, or lost because of an incorrect or incomplete address provided by the customer.

Any additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

Signature Confirmation

For security purposes, signature confirmation may be required for orders over $300.

We may also require signature confirmation for orders below $300 based on the order value, shipping circumstances, or fraud-prevention measures.

If signature confirmation is required, the customer must be available to receive and sign for the package.

Incorrect, Damaged, or Missing Items

If you receive an incorrect item, an item that appears to have been damaged during shipping, or an order with a missing item, please contact us within 7 days of delivery.

Please provide your order number and a description of the issue. We may request photographs of the item, shipping box, packaging materials, shipping label, and any visible damage.

Please refer to our Terms of service for additional information regarding returns, refunds, damaged items, cosmetic packaging, and manufacturer defects.